If you want to return any of your items, this is possible within 14 days after you have received your order. After 14 days we are not able to process any returns anymore. For all return requests, you must email firstname.lastname@example.org with your order number to get more instructions.
Once you contact us about a return we will provide you with a DHL return label that you can use with additional instructions. It is not possible to use any other service for returns other than the DHL return label that is provided to you.
Europe: $30 / €30
USA: $35 / €35
UK: $35 / €35
Other countries: $35 / €35
Please note: Returns outside EU
All returns made from outside the EU are subject to a 30% restocking fee. We are not able to offer exchanges on orders made from outside the EU.
Exchanges: Inside the EU
If you wish to exchange the size of an item and you live in the EU this is possible within 14 days after you received your order. After 14 days we are not able to process any exchanges anymore. You are responsible for sending the item (s) back to us that you wish to exchange. Once we have received your item (s) we will send you the new size.
Everything must be returned in the same original unused condition. We do not accept any returns if an item has been used or damaged. The customer is responsible for the DHL return label fee + customs fees. Once your return has arrived and cleared inspection we will refund you by the same method that you used when you placed the order. Allow 5-10 days for the refund to be complete. Upgraded express shipping on orders is non-refundable.
PLEASE NOTE: If a package is returned to us due to refusal to pay customs fees you will not be applicable for a refund and no exceptions will be made.
PLEASE NOTE: For hygiene reasons, we do not accept returns on earrings.
For all return requests contact us