If you want to return any of your items, this is possible within 14 days after you have received your order. After 14 days we are not able to process any returns anymore. For all return requests, you must email email@example.com with your order number to get your DHL return label and more instructions.
Once you contact us about a return we will provide you with a DHL return label that you can use with additional instructions. It is not possible to use any other service for returns other than the DHL return label that is provided to you.
Europe: 200 SEK / $25
USA: 250 SEK / $30
UK 250 SEK / $30
Other countries: 250 SEK / $30
Everything must be returned in the same original unused condition. We do not accept any returns if an item has been used or damaged. The customer is responsible for the DHL return label fee + customs fees. Once your return has arrived and cleared inspection we will refund you by the same method that you used when you placed the order. Allow 3-7 days for the refund to be complete. Upgraded express shipping on orders is non-refundable.
If you wish to exchange an item this is possible within 14 days after you received your order. After 14 days we are not able to process any exchanges anymore. For all exchange requests, email firstname.lastname@example.org with your order number to get more instructions.
PLEASE NOTE: If a package is returned to us due to refusal to pay customs fees you will not be applicable for a refund and no exceptions will be made.
PLEASE NOTE: For hygiene reasons, we do not accept returns on earrings.
For all return requests contact us.